Q: I don’t have my KIMEP Account.
Q: I forgot my passwords.
Q: I can’t login to my KIMEP email or the student portal.
Q: I have access to my KIMEP account, but the system shows an error when I try to login to the Moodle
Q: I don’t understand the Moodle Platform
A: Review the Moodle online manual. Then,
contact your faculty or IT department
Q: Moodle tutorial is too long and complicated for me.
A: Try watching this YouTube explanation video.
Then, Contact your instructor.
Q: I don’t understand how my course work will be evaluated.
A: Contact your instructor.
Q: What should I do if I have an incomplete grade?
A: Contact your instructor or the registrar’s office: firstname.lastname@example.org
Q: May my courses be graded as “pass/fail” instead of a letter grade?
A: No, Student must submit signed Pass-Fail form to the Registrar Office till the end of Registration period
Q: How can I complete my internship requirements?
A: Contact your internship supervisor
Q: How will attendance and participation be evaluated?
A: Contact your instructor.
Q: I didn’t understand the instructions from my professor.
A: Contact your professor. Then, contact your college.
Distance Learning Period
Q: Will the distance learning continue from January 8, 2021, in accordance with the emergency situation requirements?
A: Yes. We will follow the National State of emergency and all national directives.
Q: May I do distance learning until the end of the Spring 2021 semester?
A: Everyone at KIMEP will follow the same regime. When the distance learning finishes, all classes will continue the
in-person instruction mode.
Q: May I take a midterm and final exams earlier and from a distance because I have already left Kazakhstan?
A: No. All exams should be done within the dates specified in the approved academic calendar.
Q: What should I do if my instructor does not contact me?
A: Contact your professor. Then, contact your college:
Kamila Mussina — email@example.com
Marina Kim — firstname.lastname@example.org
Afina Koldurmidi — email@example.com
Laura Kamyspayeva — firstname.lastname@example.org
Dilnaz Israilova — email@example.com
Then, contact your Dean.
Q: What should I do if my instructor makes me come to the campus?
A: Report this situation to the college. Your instructor cannot force you to come to campus.
Q: What should I do if my instructor is not good at working with the distance learning tools?
A: Please be patient and flexible as we will all become better with practice. Be proactive by giving your
instructor helpful feedback.
Q: Can I get a scanned version of the ordered “Spravka” and/or official Transcript or scanned version of my
high school education docs?
A: Yes you can, please email your request to firstname.lastname@example.org
Q: Whom can I contact for issues that weren’t resolved at the level of professor, unit, or college
- Zukhra Aliyeva, Academic Affairs: email@example.com
- Fariza Bekzhan, Executive Director of Student Affairs: firstname.lastname@example.org
- Aigerim Ibrayeva, Associate VP of Student Affairs: email@example.com
If your issue cannot be solved at these levels, you may refer to the Provost office:
- Arailym Kuderbayeva, Executive Assistant to the Provost: firstname.lastname@example.org
Q: I don’t have a computer/internet connection/equipment
A: You can come to work at KIMEP’s computer lab on campus.
Q: The internet connection on campus is slow and interrupts online discussion and classes.
Q: I don’t understand the Zoom Platform
A: Review the Zoom online manual https://support.zoom.us/hc/en-us/articles/206618765-Zoom-Video-Tutorials.
Then, contact your faculty or IT department
Q: Zoom tutorial is too long and complicated for me
A: Try reading the step-by-step instructions for your PC and mobile phone. Then, Contact your instructor.