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Distance Learning FAQs during Covid-19 emergency

Online Accounts

Q: I don’t have my KIMEP Account.

A: Contact the IT department: zmaxim@kimep.kz / marian@kimep.kz


Q: I forgot my passwords.

A: Contact the IT department and the registrar: marian@kimep.kz / registrar@kimep.kz


Q: I can’t login to my KIMEP email or the student portal.

A: Contact the IT department: zmaxim@kimep.kz / marian@kimep.kz


Q: I have access to my KIMEP account, but the system shows an error when I try to login to the Moodle

A: Contact the IT department: zmaxim@kimep.kz / marian@kimep.kz


Q: I don’t understand the Moodle Platform

A: Review the Moodle online manual. Then,
contact your faculty or IT department


Q: Moodle tutorial is too long and complicated for me.

A: Try watching this YouTube explanation video.
Then, Contact your instructor.


Q: I don’t understand how my course work will be evaluated.

A: Contact your instructor.


Q: What should I do if I have an incomplete grade?

A: Contact your instructor or the registrar’s office: registrar@kimep.kz


Q: May my courses be graded as “pass/fail” instead of a letter grade?

A: No, Student must submit signed Pass-Fail form to the Registrar Office till the end of Registration period


Q: How can I complete my internship requirements?

A: Contact your internship supervisor


Q: How will attendance and participation be evaluated?

A: Contact your instructor.


Q: I didn’t understand the instructions from my professor.

A: Contact your professor. Then, contact your college.

Distance Learning Period

Q: Will the distance learning continue from August 25, 2021, in accordance with the emergency situation requirements?

A: Yes. We will follow the National State of emergency and all national directives.


Q: May I do distance learning until the end of the Fall 2021 semester?

A: Everyone at KIMEP will follow the same regime. When the distance learning finishes, all classes will continue the in-person instruction mode.


Q: May I take a midterm and final exams earlier and from a distance because I have already left Kazakhstan?

A: No. All exams should be done within the dates specified in the approved academic calendar.

Communication Issues

Q: What should I do if my instructor does not contact me?

A: Contact your professor. Then, contact your college:
Kamila Mussina — kamila@kimep.kz

Marina Kim — marina.kim@kimep.kz

Afina Koldurmidi — bcb-adm-mngr@kimep.kz

Law School
Laura Kamyspayeva — lawcoord@kimep.kz

Dilnaz Israilova — dilnaz@kimep.kz

Then, contact your Dean.


Q: What should I do if my instructor makes me come to the campus?

A: Report this situation to the college. Your instructor cannot force you to come to campus.


Q: What should I do if my instructor is not good at working with the distance learning tools?

A: Please be patient and flexible as we will all become better with practice. Be proactive by giving your
instructor helpful feedback.


Q: Can I get a scanned version of the ordered “Spravka” and/or official Transcript or scanned version of my
high school education docs?

A: Yes you can, please email your request to registrar@kimep.kz


Q: Whom can I contact for issues that weren’t resolved at the level of professor, unit, or college


If your issue cannot be solved at these levels, you may refer to the Provost office:

  • Arailym Kuderbayeva, Executive Assistant to the Provost: arai.k@kimep.kz

Internet Issues

Q: I don’t have a computer/internet connection/equipment

A: You can come to work at KIMEP’s computer lab on campus.


Q: The internet connection on campus is slow and interrupts online discussion and classes.

A: Contact IT dept – zmaxim@kimep.kz / michael@kimep.kz

Zoom Issues

Q: I don’t understand the Zoom Platform

A: Review the Zoom online manual https://support.zoom.us/hc/en-us/articles/206618765-Zoom-Video-Tutorials.
Then, contact your faculty or IT department


Q: Zoom tutorial is too long and complicated for me

A: Try reading the step-by-step instructions for your PC and mobile phone. Then, Contact your instructor.

Zoom users guide

users guide (Mob App presentation)

COVID-19 related questions

Q: How does COVID-19 spread?
A: People can catch COVID-19 from other people who are infected with the virus. The disease can spread through small droplets from the nose or mouth when an infected person coughs, sneezes and exhales. These droplets land on objects and surfaces around the person and when other people touch these objects or surfaces, then touch their eyes, nose or mouth, they can get infected.

Q: Can COVID-19 be caught from a person who has no symptoms?
A: The main way the disease spreads is through respiratory droplets expelled by someone who is coughing, sneezing or exhaling. People who are infected but do not show symptoms can spread the virus to others by exhaling the air with droplets that contain the virus.

Q: How long does the virus survive on surfaces?
A: It is not determined with certainty how long the virus that causes COVID-19 survives on surfaces, but it seems to behave like other coronaviruses: according to some studies, coronaviruses (including preliminary information on the COVID-19 virus) may be living on surfaces anywhere from a few hours to several days.

Q: How long is the incubation for COVID-19?
A: The “incubation period” is the time between catching the virus and getting the symptoms of the disease. Incubation period for COVID-19 ranges from 1 to 14 days, most commonly around 5 days.

Q: What are the symptoms of COVID-19?
A: The most common symptoms of COVID-19 are fever, cough and fatigue. Some patients may experience the loss of taste or smell, conjunctivitis, headache, muscle aches and pains, nasal congestion, runny nose, sore throat, diarrhea, nausea, vomiting, and different types of skin rashes. Approximately 1 out of every 6 people who get COVID-19 becomes seriously ill and develops severe symptoms of COVID-19, which include difficulty breathing/shortness of breath, confusion, loss of appetite, persistent pain or pressure in the chest, and needs hospitalization.

Q: How do I know if it is a COVID-19 or the common cold?
A: A COVID-19 infection has similar symptoms as the common cold and influenza. The only way you can differentiate them is through laboratory testing by determining the virus type.

Q: Who is at risk of developing severe illness?
A: At the most risk of severe illness are those people aged 60 and above and ones with underlying medical problems such as high blood pressure, heart and lung problems, diabetes, obesity and cancer.

Q: Are there long-term effects from a COVID-19 infection?
A: Some people who have had COVID-19, whether they have needed hospitalization or not, continue to experience some long-term effects, including fatigue, respiratory and neurological symptoms.
Q: Can people who recover from COVID-19 be infected again?
A: There are known cases of re-infection with COVID-19, so it is possible.

COVID-19 vaccination related questions

Q: Who is eligible for the COVID-19 vaccine?
A: All people aged 18 and above are eligible to receive the vaccine..

Q: Where can I get the vaccine from COVID-19 and how much it costs?
A: You can get the vaccine at your local clinic or vaccination stations in the shopping centers. The vaccination is free of charge and covered by State Medical Insurance of Kazakhstan. .

Q: Which COVID-19 vaccines are licensed for usage in Kazakhstan?
A: QazVac (Kazakhstan), Sputnik V (Russia), Hayat Vax and CoronaVac (China). .

Q: Do I have a choice of vaccine I will receive?
A: Yes.

Q: Do I need to be tested for antibodies to COVID-19 before vaccination?
A: You do not need to test for antibodies. Even if you do have antibodies, it does not mean you are protected and should not be vaccinated. .

Q: I have been in contact with a COVID-19 patient. When can I get vaccinated?
A: You can be vaccinated after the end of the quarantine period (14 days). .

Q: Is it possible to get infected by COVID-19 between 2 vaccine doses?
A: There is such probability. After the first vaccination, your immune system will become vulnerable as vaccine effect is developed gradually, so any contact with people should be minimized and all preventive measures such as social distancing and wearing masks should be followed. .

Q: If a person gets sick with COVID -19 after the first component, when he/she should take the second one?
A: If a person falls ill with COVID-19, then he/she should refrain from getting the second component of the vaccine immediately after the illness. It is better to consult a physician. .

Q: What happens if I don’t get the second dose of vaccine?
A: The vaccine from COVID-19 is a two-component immunization process. The second dose of the vaccine is necessary for establishing a full immunity. If a person does not receive the second component, then the protection from COVID-19 will be only 50-60 %..

Q: Does vaccination protect me against newer strains / mutated viruses of COVID-19?
A: The body responds to vaccination by producing more than one type of antibodies to the virus parts as well as spike protein. Therefore, all vaccines are expected to provide a reasonable amount of protection against the mutated virus. However, you should understand that vaccination does not give 100% protection and you should continue taking preventive measures. .

Q: What are the common side effects after getting a COVID-19 vaccine?
A: Common side effects are pain, redness and swelling in the arm where you received the shot, as well as tiredness, headache, muscle pain, chills, fever, and nausea throughout the rest of the body. These side effects could affect your ability to do daily activities, but they will last not more than 3 days. In case of severe discomfort or complaint, call 103 or indicated phone number in the brochure that you received after vaccination. .

Q: What precautions do I need to take after receiving the vaccine?
A: Everyone who has received the COVID-19 vaccine must continue to follow the COVID-19 preventive measures, i.e. wearing masks, social distancing and hand sanitization, to protect themselves and those around from spreading the infection. .

Q: Do the vaccines influence human DNA?
A: No, they do not!