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kimep

Distance Learning FAQs during Covid-19 emergency

Online Accounts

Q: I don’t have my KIMEP Account.

A: Contact the IT department: zmaxim@kimep.kz / marian@kimep.kz

 

Q: I forgot my passwords.

A: Contact the IT department and the registrar: marian@kimep.kz / registrar@kimep.kz

 

Q: I can’t login to my KIMEP email or the student portal.

A: Contact the IT department: zmaxim@kimep.kz / marian@kimep.kz

 

Q: I have access to my KIMEP account, but the system shows an error when I try to login to the Moodle
platform.

A: Contact the IT department: zmaxim@kimep.kz / marian@kimep.kz

Moodle

Q: I don’t understand the Moodle Platform

A: Review the Moodle online manual. Then,
contact your faculty or IT department

 

Q: Moodle tutorial is too long and complicated for me.

A: Try watching this YouTube explanation video.
Then, Contact your instructor.

Grades

Q: I don’t understand how my course work will be evaluated.

A: Contact your instructor.

 

Q: What should I do if I have an incomplete grade?

A: Contact your instructor or the registrar’s office: registrar@kimep.kz

 

Q: May my courses be graded as “pass/fail” instead of a letter grade?

A: No, Student must submit signed Pass-Fail form to the Registrar Office till the end of Registration period

 

Q: How can I complete my internship requirements?

A: Contact your internship supervisor

 

Q: How will attendance and participation be evaluated?

A: Contact your instructor.

 

Q: I didn’t understand the instructions from my professor.

A: Contact your professor. Then, contact your college.

Distance Learning Period

Q: Will the distance learning continue from January 8, 2021, in accordance with the emergency situation requirements?

A: Yes. We will follow the National State of emergency and all national directives.

 

Q: May I do distance learning until the end of the Spring 2021 semester?

A: Everyone at KIMEP will follow the same regime. When the distance learning finishes, all classes will continue the
in-person instruction mode.

 

Q: May I take a midterm and final exams earlier and from a distance because I have already left Kazakhstan?

A: No. All exams should be done within the dates specified in the approved academic calendar.

Communication Issues

Q: What should I do if my instructor does not contact me?

A: Contact your professor. Then, contact your college:
CSS
Kamila Mussina — kamila@kimep.kz

CHE
Marina Kim — marina.kim@kimep.kz

BCB
Afina Koldurmidi — bcb-adm-mngr@kimep.kz

Law School
Laura Kamyspayeva — lawcoord@kimep.kz

Dilnaz Israilova — dilnaz@kimep.kz

Then, contact your Dean.

 

Q: What should I do if my instructor makes me come to the campus?

A: Report this situation to the college. Your instructor cannot force you to come to campus.

 

Q: What should I do if my instructor is not good at working with the distance learning tools?

A: Please be patient and flexible as we will all become better with practice. Be proactive by giving your
instructor helpful feedback.

 

Q: Can I get a scanned version of the ordered “Spravka” and/or official Transcript or scanned version of my
high school education docs?

A: Yes you can, please email your request to registrar@kimep.kz

 

Q: Whom can I contact for issues that weren’t resolved at the level of professor, unit, or college
level?

A:

If your issue cannot be solved at these levels, you may refer to the Provost office:

  • Arailym Kuderbayeva, Executive Assistant to the Provost: arai.k@kimep.kz

Internet Issues

Q: I don’t have a computer/internet connection/equipment

A: You can come to work at KIMEP’s computer lab on campus.

 

Q: The internet connection on campus is slow and interrupts online discussion and classes.

A: Contact IT dept – zmaxim@kimep.kz / michael@kimep.kz

Zoom Issues

Q: I don’t understand the Zoom Platform

A: Review the Zoom online manual https://support.zoom.us/hc/en-us/articles/206618765-Zoom-Video-Tutorials.
Then, contact your faculty or IT department

 

Q: Zoom tutorial is too long and complicated for me

A: Try reading the step-by-step instructions for your PC and mobile phone. Then, Contact your instructor.

Zoom users guide

Zoom
users guide (Mob App presentation)